Support
Help, install guides and license tools.
Everything you need to get your Motionry packs installed, activated and updated. If you can't find an answer here, an editor on our team will reply within 24 hours.
Installation
Step-by-step guides for Premiere Pro and After Effects on macOS and Windows.
Read install guides →
License & activation
Activate a seat, move to a new machine, or recover a lost license key.
Manage license →
Updates
How free minor updates are delivered, and how to opt in to release-candidate builds.
How updates work →
LUTs & sound packs
Where to place .cube files in Lumetri, and how to route SFX to your NLE's audio bin.
Media file setup →
Refunds
Not the right fit? We refund unused seats within 14 days of purchase, no questions asked.
Refund policy →
Contact a human
Email support answered within 24h on business days by an actual editor on our team.
Email support →
How do I install a pack after buying?
After checkout you'll get a download link and license key by email. Extract the archive, then run the Motionry Manager (macOS/Windows) — it copies presets into the right Premiere Pro and After Effects folders automatically.
Can I use one purchase on two computers?
Yes. A single-seat license activates on up to two machines you own (for example, a desktop and a laptop). Team seats are available for studios of 3+ editors.
Do the LUTs work in DaVinci Resolve or FCP?
Yes. LUT packs ship as standard .cube files that work in Resolve, Final Cut Pro, Baselight and any tool that reads 33-point cube LUTs. Plugin presets are Premiere Pro and After Effects only.
What happens when a new version of Premiere ships?
We track vendor release schedules and push a compatibility update within two weeks of any major version. Minor updates are free for the update window included with your pack.
Can I use Motionry in client work?
Yes — every pack ships with a commercial license for the seat owner. See the full License page for details on redistribution and sub-licensing.
Still stuck? Email a real editor.
Support at Motionry isn't a chatbot. Every ticket is read by someone on our post-production team, usually the same person who built the pack you're asking about.